Frequently Asked Questions

B. Bookings / Cancellations

I can no longer attend the event, how do I book an alternative date or location?

  • Have a look at our website and decide on your new event date and location.
  • Contact us with your new event date either by phone or replying to your original booking confirmation email.
  • Unfortunaltey if you are within 7 days of your event date Segway Events will not accept re-scheduling. However should you wish to take part in the experience you can repurchase your experience for which we will give you a 30% discount.
  • If you are not within 7 days of your event date you may re-schedule your experiece for  £10 per person and move to another convenient date. 
  • If you have taken out cancellation cover you may re-schedule free of charge.

What is your cancellation / refund policy?

Booking a Date

Refunds and Cancellations

Booking a Date

Segway Events will refund booked dates* bought direct from Segway Events within 24 hours of purchase minus a £10 administration fee. After 24 hours days no refund will be available.

  • Where gift vouchers have been bought from external providers and a date has been booked, no refunds will be given and voucher validity will be lost for any cancellations.
  • Should you need to cancel or re-schedule a date that you have booked please be aware of the following conditions.
    • Reshedule your event date within 24 hours of making your booking -  free of charge.
    • Reshedule your event date after 24 hours and up to 7 days before your event date a £10 re-booking fee per person / participant will apply.  
    • Within 7 days of your event date Segway Events will not accept re-scheduling. Should you wish to take part in the experience you will have to repurchase your experience for which we will give you a 30% discount. 
  • Where cancellation cover has been purchased you may change the date of your event once free of charge, and we must be informed of this change before the start time of your event.
  • For participants failing to turn up to an event you will not be able to reschedule bookings, no refunds will be given and voucher validity will be lost.

Gift Vouchers

Segway Events will refund gift vouchers* bought direct from Segway Events within 7 days of purchase minus a £10 administration fee. After 7 days no refunds will be available.

*Please note the difference policy between paying for a gift voucher and paying to book a date for an event.

Gift Vouchers

Segway Events will refund gift voucher* bought direct from Segway Events within 7 days of purchase minus a £10 administration. After 7 days no refunds will be available.

*Please note the difference policy between gift voucher purchases and booking dates for events.   


Why do you need my mobile number?

We use your number to contact you on the day of the event in case of bad weather.


How do I get my experience time & event pack?

When you submit a booking on our website you will get an order acknowledgement to inform you your booking has gone through ok.

All our bookings are processed manually so that we can review your booking and respond to any questions that you may have. Following this our bookings team will send you a booking confirmation email with your exact experience time and your event pack attached.


I can't find my event pack or information about my experience

Most of the information regarding your experience is sent as a seperate document attached to your booking confirmation email, alternatively these documents can be found in our useful documents section. This is sent to you after you submit your booking. Please allow 2 working days to receive this email.


I didn't recieve a booking confirmation

Please check your email junk folder or any spam folders you may have. You will have reieved your booking confirmation within 2 working days of submitting your order.

If you have submitted an order between 23rd December and the 4th January you will not recieve your confirmation until we retirn from the Christmas period as all orders are processed manually.


What is Cancellation Cover?

Cancellation Cover protects customers against any charges that would occur should you need to change the date of your experience more than 24hours after booking.  

Where Cancellation Cover has been purchased and the customer needs to re-schedule the date of their experience due to e.g. bereavement, break down or illness, the customer will not be charged to re-schedule the date.  The Cancellation Cover allows customers to re-schedule the date of their activity once and Segway Events must be notified of this date change before the start time of the customer's event.  The customer will have the option to re-purchase Cancellation Cover again at the time of re-scheduling.

Where no Cancellation Cover has been purchased, if a customer needs to change the date of their experience after 24hours of booking a £10 re-booking fee per person will apply. 

Please note that Cancellation Cover does not allow customers to cancel their activity and receive a refund.  All bookings have the option to cancel the event and receive a refund within 24 hours of booking (minus a £10 administration charge), after 24hours of booking all experiences are non-refundable.


I have a Gift Voucher but would like to pay for an additional person?

That's perfectly fine!  

You have the option to add as many additional riders as you wish when booking online.  You just need to enter the number of people that you wish to pay for on the booking form under "Buy Experiences" and these will be added on to your booking.  

Alternatively you can call our Customer Care Team on 0845 319 3747 who are happy to assist you in your booking and can also take payment for additional riders.


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