Frequently Asked Questions

Booking Information

Why do you need my mobile number?

We use your mobile number in case we need to contact you on the day of your event for any important information we need to communicate i.e. cancellations, location changes. 

How do I get my experience time & event pack?

When you submit a booking on our website you will get an order acknowledgement to inform you that your booking has gone through successfully.

All our bookings are processed manually so that we can review your booking and respond to any questions that you may have. Following this our bookings team will send you a booking confirmation email with your exact experience time and your event pack attached.

I can't find my event pack or information about my experience

Most of the information regarding your experience is sent as a separate document attached to your booking confirmation email. These event packs can be found in our useful documents section. This is sent to you after you submit your booking. Please allow 2 working days to receive this email.

I didn't recieve a booking confirmation

Please check your email junk folder or any SPAM folders you may have. You will have received your booking confirmation within 2 working days of submitting your order.

If you have submitted an order between 23rd December and the 4th January you will not receive your confirmation until we return from the Christmas period as all orders are processed manually.

I have a Gift Voucher but would like to pay for an additional person?

That's perfectly fine!  

You have the option to add additional riders when booking online. You just need to enter the number of people that you wish to pay for on the booking form under "Buy Experiences" and these will be added on to your booking.  

Alternatively you can call our Customer Care Team on 0845 319 3747 who can assist you in your booking and take payment for additional riders.