Frequently Asked Questions


Coronavirus - COVID 19

Coronavirus - COVID 19

Where We Stand

We are closely monitoring the evolution of the Coronavirus outbreak and keeping in line with the guidance from Public Health England and World Health Organization.  

We will be notifying customers directly if there are any changes to future event dates and bookings. So rest assured we will notify you of any changes, bviously the sitation is changing daily and it is creating unprecedented uncertainty. If any customers are concerned, please contact us directly on 01226 982772. Please however be aware our contact centre team are inundated with calls and we would ask for patience at this time.

Please be assured we will be taking the necessary precautions to ensure the safety of our customers and staff as COVID-19 develops. We are asking all public and staff to follow Public Health England (PHE) recommendations to prevent people from catching and spreading COVID-19:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it
  • put used tissues in the bin straight away
  • wash your hands with soap and water often, hand sanitiser gel can be used if soap and water are not available. 
  • try to avoid close contact with people who are unwell
  • clean and disinfect frequently touched objects and surfaces
  • do not touch your eyes, nose or mouth if your hands are not clean