Frequently Asked Questions


Coronavirus - COVID 19

Coronavirus - COVID 19

Where We Stand

We are closely monitoring the evolution of the Coronavirus outbreak and keeping in line with the guidance from the Government, Public Health England and World Health Organization. We are now running events again although we are not yet at full operating capacity. We will be notifying customers individually and directly regarding changes to event dates and bookings, so please keep an eye on your emails. We are advising all customers with bookings to add info@segwayevents.co.uk to your email contact list and safe senders list to ensure you recieve any important updates regarding your event. This protects against overzealous spam filters. If you think you should have recieved important information please ensure you have checked any of the following folders, spam, junk, clutter, other. 

The front page of our website also provides up to date information of the immediate event status' 

We are asking all public and staff to follow government advice to prevent people from catching and spreading COVID-19:

How are we protecting staff and customers from COVID-19?

The risk of cross-contamination of the virus outdoors is vastly reduced compared to an indoor enviroment. However measures put in place to safeguard yourselves and our staff include;

  • Social distancing procedures during registration and training
  • Hand sanitising stations (available to customers and staff)
  • Our pre-booking system means we can check people are sympton free before they attend
  • People arriving on site at our locations are staggerred throughout the day which means there are no mass gatherings of people.
  • Our hourly capacity is 12 people in the same way a restaurant has a maximum seating capacity per sitting. Most people attend in pairs but group sizes are limited to a max of 6 people in line with government guidence.
  • Our venue partners have measures in place to control visitor numbers and have increased the frequency of cleaning toilets and facilities.
  • On arrival, we will take your temperature and ask you to sanitise your hands before registering.
  • Your details from your waiver will be used for track & trace purposes, if required
  • All staff will wear masks or visors during training
  • We will require you to wear facemasks during training due to the close proximity of staff helping you step onto and off the Segway. Although if done successfully there will be no physical contact the staff member will need to hold the Segway handlebars until you become balanced. 

Please DO NOT attend if: 

  • You are shielding or have a weakened immune system 
  • Have experienced any of the COVID-19 symptoms within 7 days prior to your booking 
  • Been in contact with anyone experiencing symptoms related to COVID-19 in the last 14 days 

Can I socially distance?

We have put in place procedures which mean you can socially distance yourself during registration and training. When it comes to the experience and riding a Segway, being outdoors in the fresh air means you can keep your distance from others in the group just like you would in the street. Also the way you ride and stand on a Segway means its virtually impossible to get closer than a metre to another person riding. However please be aware that our groups can be from a mix of households so you will be sharing your experience with others. 

I have an experience booked and want to cancel or reschedule it due to COVID-19

We are happy to rebook your event, however we can only do this via email. You cannot change the date of the event using our website.

To change your date please look at our events listing and choose your new date. Please then reply to your original booking confirmation with the new date you would like to move it.

Future dates can be found here -  https://segwayevents.co.uk/find-an-event 

We have waived all rebooking fees and voucher extension fees so there is no cost to you to re-schedule your event date. 

Is my event going ahead? - COVID19

We will be notifying customers individually and directly regarding changes to event dates and bookings, so please keep an eye on your emails. We are advising all customers with bookings to add info@segwayevents.co.uk to your email contact list and safe senders list to ensure you recieve any important updates regarding your event. This protects against overzealous spam filters. If you think you should have recieved important information please ensure you have checked any of the following folders, spam, junk, clutter, other. 

The front page of our website also provides up to date information of the immediate event status' 

Currently there are lots of factors that are determining whether we can go ahead with an event

If any customers are concerned, please contact us at info@segwayevents.co.uk Please however be aware our customer service team is not at full strength but we are replying to all email and website enquiries and we would ask for patience at this time.

What cleaning and hygiene procedures have you put in place?

All customer Personal Protective Equipment (PPE) is santisied after use without exception. 

Sanitiser facilities are all around the registration area for our customers to use. All customers will be asked to sanitise their hands before stepping onto a Segway and key touch points e.g handlebars will be cleaned / santisied after every customer. Staff will wear face shields when in close proximity.

Will I have to wear a face covering?

For taking part in your experience you will be asked to wear a face covering during the training / registration process. You are welcome to use your own masks / covering and we also have them to purchase should you need to. Wearing face coverings while walking in outside areas, or for spectators at the venue is not mandatory.

Can I wear gloves?

Do not wear gloves when you arrive that have been worn elsewhere, you can still pick up COVID-19 contamination on gloves and a glove could transfer germs to any or all surfaces touched. Mandatory hand washing or sanitising ensures greater protection for all our customers and staff against COVID-19. New or clean gloves are permitted for the experience but handwashing or sanitising is still required for registration. 

Good personal, respiratory and hand hygiene is the best way to prevent the spread of COVID-19, wash your hands frequently, either with an alcohol-based hand rub or soap and water and avoid touching your eyes, nose or mouth with your hands, as this is how the virus can enter your body.